DELIVERY DELAYS
BECAUSE OF FREEZING WEATHER ACROSS MUCH OF THE COUNTRY (EVEN NEW MEXICO AND TEXAS) WE HAVE DELAYED PLANT SHIPMENTS TO THOSE AREAS. AS STATED IN OUR SHIPPING POLICY, WE WILL NOT TAKE RESPONSIBILITY FOR PLANTS DAMAGED BY COLD. THIS IS IN PART BECAUSE FEDERAL EXPRESS NO LONGER ACCEPTS CLAIMS FOR SUCH DAMAGE. CUSTOMERS IN THE SOUTHEAST MAY BE EXPERIENCING WARM WEATHER, HOWEVER, YOUR ORDERS MAY BE SENT THROUGH A FEDEX HUB THAT IS FREEZING OVERNIGHT AND HAVE, THEREFORE ALSO BEEN HELD.
IF YOU INSIST AND AT YOUR OWN RISK WE WILL SHIP YOUR ORDER IF YOU NOTIFY US VIA EMAIL ONLY: orchidsbrookside@gmail.com
PLEASE DO NOT ASK US TO CALL YOU IF YOUR WEATHER IMPROVES. CALL OR EMAIL US.
PLANTS ORDERED HAVE BEEN SET ASIDE FOR SHIPPING WHEN WEATHER IMPROVES. WE REGRET THE INCONVENIENCE THIS MAY CAUSE, BUT HOPE YOU WILL UNDERSTAND AND BEAR WITH US.
NOTE: THERE IS NO GUARANTEE THAT UPGRADED SHIPPING WILL GUARANTEE SAFE ARRIVAL
BECAUSE OF FREEZING WEATHER ACROSS MUCH OF THE COUNTRY (EVEN NEW MEXICO AND TEXAS) WE HAVE DELAYED PLANT SHIPMENTS TO THOSE AREAS. AS STATED IN OUR SHIPPING POLICY, WE WILL NOT TAKE RESPONSIBILITY FOR PLANTS DAMAGED BY COLD. THIS IS IN PART BECAUSE FEDERAL EXPRESS NO LONGER ACCEPTS CLAIMS FOR SUCH DAMAGE. CUSTOMERS IN THE SOUTHEAST MAY BE EXPERIENCING WARM WEATHER, HOWEVER, YOUR ORDERS MAY BE SENT THROUGH A FEDEX HUB THAT IS FREEZING OVERNIGHT AND HAVE, THEREFORE ALSO BEEN HELD.
IF YOU INSIST AND AT YOUR OWN RISK WE WILL SHIP YOUR ORDER IF YOU NOTIFY US VIA EMAIL ONLY: orchidsbrookside@gmail.com
PLEASE DO NOT ASK US TO CALL YOU IF YOUR WEATHER IMPROVES. CALL OR EMAIL US.
PLANTS ORDERED HAVE BEEN SET ASIDE FOR SHIPPING WHEN WEATHER IMPROVES. WE REGRET THE INCONVENIENCE THIS MAY CAUSE, BUT HOPE YOU WILL UNDERSTAND AND BEAR WITH US.
NOTE: THERE IS NO GUARANTEE THAT UPGRADED SHIPPING WILL GUARANTEE SAFE ARRIVAL
Winter weather notice
We recommend against using Express Saver and Ground, especially during months when extreme cold is possible. These two options prolong the time orchids are in transit, making them susceptible to harsh conditions. We can hold orders until weather warms upon request. It is up to you to notify us to hold a shipment and then notify us again when to ship it. If you choose to use Express Saver or Ground, we will not be responsible for any damage that may occur to your plants. If damage occurs and you wish to file a claim with FedEx, it will be your responsibility to do so. (scroll down to view featured categories and other services)
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OUR STORY
Brookside Orchids is nestled in the rolling hills near Stanford University, about 30 minutes south of San Francisco. The nursery has been in operation since 1979. Today, Brookside attends 3 major farmers markets in the Bay Area, cares for 600 orchid collections at their nursery's in Menlo Park and Pacifica, offers shipped and delivered plants and hard to find orchids. Our Menlo Park location has a retail store open to the public M-Sa and a wholesale greenhouse open M-F. Orchids offered on our website are of limited stock and as such, are not on the display floor. Please ask for assistance at the register if you are interested in website orchids.
OrchidsIndividual sales, perfect for the collector, your home, or as a gift!
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Orchid DeliveryCustom orchid arrangements delivered Peninsula Only
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Office/CommercialOrchid delivery and plant maintenance
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Shop in Real Life36,000 sqft Menlo Park location open to the pubic
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